Return & Exchange Policy (Clearance & Surplus Finds)
Notice: This policy is provided in draft for operational review and conforms to standard retail practice for deep-discount surplus items.
1. Final Sale on Surplus & Fancy Items
Due to the steep discounts and limited one-off nature of our surplus inventory, all sales are generally final. We do not offer subjective returns or exchanges for change of mind, colour preference, or personal fit.
2. Transit Damage or Wrong Item Received
In the rare event that an item arrives physically broken or you receive the incorrect product:
- Please contact us within 48 hours of delivery with your Order ID and clear photos/unboxing video of the damaged item.
- Upon verification, we will issue a replacement (if stock is available) or a full refund for the affected item.